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Key visual of TRUMPF Service Agreements
Key visual of TRUMPF Service Agreements
Services

Service agreements

You can easily increase your system availability – all while improving your production quality with plannable costs.

Want fast and simple support from our service experts over the entire life cycle of your TRUMPF product? Then a service agreement is just right for you. Choose the right service for you from a wide range of options.

Optimal machine condition

Regular maintenance ensures you can produce parts in a particularly safe and reliable way – saving time and money.

Longer service life

The re-sale value and service life of your system are increased through the maintenance according to manufacturer's specifications.

Calculable costs

Your expenditure is calculable and you can save operating costs through optimally adjusted components.

Everything from a single source

A service agreement guarantees simple help and minimizes reaction times.

Service agreements: Get just the service you need

Your choice. Your benefits.

What level of certainty do you want in your planning? To make production even easier for you, we offer service agreements for every requirement. Choose the scope of services that suits you best.

Remote Service Agreement

Even the smallest package is worth it: With the Remote Service Agreement, you have unlimited use of TRUMPF's technical hotline and Remote Support - at no additional cost and with no additional work. With our product specialists, errors and malfunctions are quickly identified and eliminated. They will also help you carry out small repairs yourself. More than two thirds of all service cases can be solved remotely - that pays for itself.

Maintenance Service Agreement

Prevent, don't repair: With regular maintenance, you ensure a high level of availability, productivity and process reliability for your machine. Optimally trained service engineers carry out maintenance in accordance with manufacturer specifications and document this with a maintenance checklist and a TRUMPF maintenance sticker. The Maintenance Service Agreement also includes unlimited use of our technical hotline and Remote Support.

Performance Service Agreement

The all-round carefree package: A fixed annual flat rate covers maintenance, repairs and even service parts. With better cost control, you have greater certainty in planning, can avoid production downtimes and manufacture more productively thanks to precisely set machine functions and regular manufacturer maintenance with a TRUMPF maintenance sticker.

An overview of the packages

Individually extendible

In addition to the Remote, Maintenance and Performance Service Agreements, you can also add further options according to your requirements. 

Individual extensions for machine tools

Condition Monitoring

Proactively reduce downtime? It's possible with Condition Monitoring. Thanks to active monitoring of the condition of your machine, recommendations for action can be made by our experts. We let you know if there is a problem with the machine condition.  

Transparency Service Agreement

With the TRUMPF Transparency Service Agreement you gain transparency over the state of your machines. With data-driven diagnosis, service cases can be reactively solved more quickly and machine failures can be reported at an early stage and prevented using the integrated Smart Part. Network your machine with TRUMPF now and start reaping the rewards.

Individual extensions for laser systems

Key visual Industry 4.0 starter package
Industry 4.0 Starter Package

Is your machine doing well? How is it performing at the moment? The Industry 4.0 starter package  will answer these questions and provide  transparency concerning the productivity of your 3D laser processing systems.

Smart View Services

Use our clearly arranged dashboards for visualizing your current laser states. In this way, all events and conditions remain transparent for you at all times.

Condition Monitoring Center
Condition Monitoring for lasers and laser systems

Have your lasers or laser systems monitored externally by our TRUMPF experts and algorithms. We contact you proactively at the first signs of anything unusual. 

Sound interesting?

We will be happy to provide you with more information about our Service Agreements.

Get in touch now

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If you would like to read our annual report online or order a printed copy, you can find the latest report here, as well as an archive for the last five years.

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TRUMPF Werkzeugmaschinen SE + Co. KG
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