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To MyTRUMPF

Visual Assistance – we see what you see

Do you want to avoid wasting time when correcting errors? Visual Assistance lets us view what you are seeing and enables us to support you remotely in finding a quick solution to your problem. We digitally bridge the distance between you and our service engineers thanks to visual support with effective functions. We are at your side to share our expertise and get fast solutions.

Quick

Save time by solving problems independently, following the instructions of our technical product specialists.

Nearby

Our experts work alongside you, almost as if they were there with you.
Up-to-date

Troubleshooting and problem solving in real time, thanks to visual support from experienced experts.

Expertise

We share our expertise with you to find a quick solution.
Efficient

Reduced repair and maintenance costs by minimizing onsite servicing.

Simple

Intuitive navigation improves error correction.

Show us what you can see!

Start using Visual Assistance and the functions that make the difference now:

Share your content

Share live videos and views, freeze live images to set markings and comments.

Use the interactive features

Set markings, activate the laser pointer, zoom function to illustrate the error location or better instructions

Real time support

We support you in finding a solution to your problem in real time and continue to develop the Visual Assistance functions for you.

New opportunities in service – this is how it works

  1. Support in real time
    You get in touch with us via the Service app or by calling the Technical Service team. While talking, we realize that we can offer you better support in solving the problem via Visual Assistance. Our technical Service team starts the Visual Assistance call.
  2. You show us what you can see
    With visual support, we digitally bridge the distance between you and our service engineers with effective functions such as sharing live views, freezing live images and setting markers.
  3. Quick problem solving
    We can share our know-how with you more efficiently because we can see what you see. We can analyze the error more quickly, and instruct you as you solve the problem. This increases your machine availability and productivity.

Downloading the app

Google Play

The Visual Assistance app is available free of charge for Android. A free MyTRUMPF account is required to use the app.

Download
Apple App Store

The Visual Assistance app is available free of charge for iOS. A free MyTRUMPF account is required to use the app.

Download

Any questions? Please get in touch!

Your data

Further information on data protection at TRUMPF can be found in our privacy statement.

Service app

Whether it is a technical problem, a spare part or a question concerning maintenance: with the Service app, you can send your service messages quickly and easily to our Technical Service team at any time.

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