Services

Technical Service

We react quickly when called upon – but ideally we prevent any issues in advance.

No matter whether your production sites are in Europe, America or Asia – highly qualified TRUMPF service engineers are on hand to assist you. Whether they are personally on site or available via remote support or the app, you can enjoy expert support covering installation, inspection and maintenance, right through to system repairs.

Worldwide support

With more than 1,600 service engineers worldwide, you can count on the very best local support.

Highly qualified service experts

TRUMPF service engineers across the globe complete standardized further training.

Rapid support

Rapid diagnostics and reaction times as a result of our global standardized communication system

There's no such thing as "impossible"

With our global escalation management system, we resolve tricky cases for you in next to no time.

> 65 %

Service cases resolved without an on-site service mission

> 1,600

Service engineers support you worldwide

Service locations and branch offices

Data-driven-diagnosis for quick troubleshooting when service is required

Transparency Service Agreement, Condition Monitoring

Connecting your machine gives our Technical Service access to a complete history of your machine data, creating full transparency for messages and signals. This means that the causes of errors can be identified more quickly and rectified efficiently with the help of data-based analysis - at no additional cost to you.

Service App: Our app for your service

Whether it is a technical problem, a spare part or a question concerning maintenance: With the Service app, you can send your service messages quickly and easily to our Technical Service at any time.

Did you know?
With the new QR code function* in our Service app, you can report service cases more easily than ever before - simply scan the QR code and all the relevant data is sent directly to our service department - quickly, conveniently and easily.

_{*this new function is currently only available for new TruLaser machines}

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Our Remote Services

Keep the availability of your machines at a constant high: With remote services, you benefit from different functions that can be controlled remotely and can therefore be maintained without having someone be on site. Whether this means tackling technical faults or guiding you through a problem – our service experts from all over the world are there for you.

Remote Support

Rapid solutions: in the event of a malfunction, our service engineers support you via remote access.

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Our guides for independent troubleshooting

Specify and solve machine problems independently and immediately with our Solution and Technical Guides.

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Qualification Support

Certification for laser systems in regulated sectors? That can be quite a challenge! But not with the TRUMPF qualification experts, who accompany you throughout all phases of the qualification process – from the technology consultation to maintenance services in series operation. In particular you can benefit from our qualification expertise in medical technology and aerospace.
Find out more about the individual qualification steps and our services.

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Genuine parts

Quality guaranteed: TRUMPF genuine parts, tailored to your products, give you peace of mind.

TRUMPF locations and addresses

With more than 70 subsidiaries, the group is represented in nearly every European country, in North and South America and in Asia. Find your contact person.

Smart Factory

With the modular networking solutions from TRUMPF, we help our customers to create a continuous flow in their production facility, thereby arranging their entire production process with increased transparency, flexibility, and cost-effectiveness within the framework of Industry 4.0.

Service & contact

Contact

TRUMPF Pte Ltd

Phone +65 6571 8000

Fax +65 6571 8001

Services