Country/region and language selection
TRUMPF Services Technical Customer Service Key Visual
TRUMPF Services Technical Customer Service Key Visual
Services

Technical Service

We react quickly when called upon – but ideally we prevent any issues in advance.

Regardless of whether your production sites are in Europe, America or Asia – highly qualified TRUMPF service engineers are on hand to assist you. Whether they are personally on site or available via remote support or the app, you can enjoy expert support covering installation, inspection and maintenance right through to system repairs.

Worldwide support

With more than 1,600 service engineers worldwide, you can count on the very best local support.

Highly qualified service experts

TRUMPF service engineers across the globe complete standardised further training.

Rapid support

Rapid diagnostics and reaction times thanks to our global standardised communication system

There is no "impossible"

With our global escalation management system, we resolve tricky cases for you in next to no time.

Service cases resolved without an on-site service mission
Service engineers support you worldwide
Service locations and branch offices

Our apps for your service

Service app

Be it a technical problem, a spare part or a question concerning maintenance – with the Service App, you can send your service messages quickly and easily to our Technical Service team at any time.

Visual Assistance App

Having a problem with your machine? Better not waste any time fixing the fault! Thanks to Visual Assistance, we can see what you are seeing and can support you remotely in finding a quick solution to your problem.

Our remote services

Keep the availability of your machines at a constant high: with remote services, benefit from different functions that can be controlled remotely and can therefore be maintained without having someone be on site. Whether this means tackling technical faults or guiding you through a problem – our service experts from all over the world are there for you.

Technical Service, remote support
Remote support

Rapid solutions: in the event of a malfunction, our service engineers support you via remote access.

Technical Guide key visual
Our guides for self-directed troubleshooting and correction

You can precisely identify and resolve machine issues autonomously and immediately using our Solution and Technical Guides.

Qualification support IQ/OQ

Certification for laser systems in regulated sectors? That can be quite a challenge! Not with the TRUMPF qualification experts who support you throughout the entire certification process. In particular you can benefit from our qualification expertise in medical technology and aerospace.

Qualification support IQ/OQ

Our experts accompany you throughout all phases of the qualification process – from the technology consultation to maintenance services in series operation. Find out more about the individual qualification steps and our services. 

You may also find these topics interesting

Key visual: TRUMPF Technical Service Genuine Parts
Genuine parts

Quality guaranteed: TRUMPF genuine parts, tailored to your products, give you peace of mind.

globe
TRUMPF locations and addresses

With more than 70 subsidiaries, the group is represented in nearly every European country, in North and South America and in Asia. Find your contact person.

Synapse image depicting a Smart Factory
Smart Factory

With the modular networking solutions from TRUMPF, we help our customers to create a continuous flow in their production facility, thereby arranging their entire production process with increased transparency, flexibility and cost-effectiveness within the framework of Industry 4.0.

Contact
TRUMPF Ltd.
Fax +44 1582 399260
Email
Our service times

We are available for you:
Monday to Friday: 8:00 - 18:00 Standard hours
Saturday: 8:00 - 12:00 Standard hours

Phone: +44 1582 725335

Monday to Friday: 18:00 - 24:00 Extended hours
Saturday: 12:00 - 17:00 Extended hours

Phone: +44 1582 399286

Services
Service App Find out more MyTRUMPF login Find out more
Service & contact